Privacy Policy

1. Introduction

At American Outdoor Living ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website americanoutdoorliving.net (the "Website") or engage our landscaping construction or maintenance services (the "Services"). By using the Website or engaging our Services you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information you provide directly to us, and information collected automatically when you use the Website or our Services.

a) Information you provide us directly:

Your name, address, email address, mobile phone number, home or business property address, billing address, service location address, emergency contact information (if applicable).

Service details including property type, access instructions, special site conditions, irrigation or plant health concerns.

Payment information (payment method, billing details) – note we may use a third-party payment processor.

Communications you send us (e.g., by email, text, phone) along with any feedback.

b) Information collected automatically through the Website:

IP address, browser type and version, device type, operating system, referral URL, pages viewed, time and date of access, time spent on pages.

Cookies and similar technologies (see "Cookies and Tracking" below).

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate and maintain the Website.
• To provide our Services, including coordinating scheduling, dispatching crews, managing service visits, tracking maintenance history.
• To send you SMS/text alerts, phone calls or email communications regarding scheduling, "we're headed out to you," site issues, maintenance updates, potential problems, service reminders, follow-up information.
• To respond to your inquiries, requests and customer service needs.
• To send you marketing or promotional messages (only if you have opted in where required by law).
• To monitor and analyze usage and trends to improve the Website, our Services and your experience.
• To comply with legal obligations, protect our rights, prevent fraud or unauthorized activity.

4. SMS/Text Communications

You expressly consent to receive periodic SMS/text messages (and related communications) from us to the mobile phone number you provide. These messages may relate to scheduling, service alerts, updates on ongoing or future issues, dispatch notifications or other service-related communications. Message and data rates may apply depending on your mobile plan. To stop receiving promotional or marketing SMS messages (if applicable), you may reply "STOP" to the message or contact us at barmend@americanoutdoorliving.net. You understand that opting out may prevent us from communicating certain service-related updates (e.g., dispatch notifications). We comply with applicable laws such as the Telephone Consumer Protection Act (TCPA) and other relevant state or federal SMS regulations.

5. Sharing Your Information

We may share your information in the following circumstances:

• With our service contractors, subcontractors or crews who perform work at your property (so they can contact you, schedule access, coordinate work).
• With our payment processors and third-party service providers who help us deliver our Website or Services (e.g., scheduling software, CRM providers, SMS/text messaging platforms).
• With government authorities, courts or law enforcement if required by law or to respond to subpoena or other legal process.
• In connection with a business transaction, such as a sale, merger, reorganization or financing of our business—provided the acquiring entity agrees to the same privacy obligations.
• With your consent or at your direction.

6. Cookies and Tracking Technologies

We and third-party service providers use cookies and similar tracking technologies to collect usage information, improve our Website functionality, personalize content and analyze site traffic. You can disable cookies via your browser settings, though some features of the Website may not function properly without cookies.

7. Your Choices & Rights

Depending on where you live and which laws apply, you may have rights regarding your personal information—such as:

• The right to access, correct or update your personal information.
• The right to delete your personal information (where applicable).
• The right to opt out of marketing communications (including SMS/email).
• The right to withdraw consent (to the extent we rely on consent).
• The right to request that we restrict or object to certain processing of your data.

If you wish to exercise any of these rights, please contact us at barmend@americanoutdoorliving.net. We will respond to your request in accordance with applicable laws. We may ask you to verify your identity before fulfilling your request.

8. Data Security

We implement reasonable administrative, physical and technical safeguards designed to protect your personal information from accidental loss, unauthorized access, use, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy (including providing the Services, complying with legal obligations, resolving disputes, enforcing our agreements). After that, we will securely delete or anonymize your data unless retention is required by law.

10. Children's Privacy

Our Website and Services are not directed to children under the age of 13 (or higher age if required by your jurisdiction). We do not knowingly collect personal information from children under such age. If you believe we have mistakenly collected information from a child, please contact us at barmend@americanoutdoorliving.net and we will take steps to delete it as soon as possible.

11. International Transfers

If you are located outside the U.S., please be aware that your information may be transferred to, stored and processed in the U.S. or other jurisdictions where our facilities or third-party service providers are located. By using the Website or Services you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on the Website and updating the "Effective Date." You should check back periodically. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: